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Frequently Asked Questions


    1. Can I pack things in my car?

    Attention!. Only transport within the United States permitted the shipment of items in the car, however, no one will object to some personal items such as clothes, blankets and bedding as long as it is confined to the trunk. The rule of thumb is to keep it under 100 lbs. This is important because excessive weight could cause damage to your car and the driver could end up with a fine. Also, remember - if the truck gets held up due to bad weather and you have important items for work or such - it would be a good idea to not leave them in the car. Remember, not allowed to leave items if your car is shipped to Puerto Rico or if it comes from Puerto Rico to the United States.

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    2. What about insurance coverage?

    The car is fully insured for the replacement value of the vehicle just as your insurance does. All trucks are required to maintain general liability, auto liability, physical damage and cargo insurance coverage. As part of our service, we keep the certificate of liability insurance on file to insure the protection of your vehicle. All carriers have deductibles but as part of the All-Pro Advantage - there is no deductible to you.

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    3. What if the car is damaged?
    After the vehicle is unloaded, check the condition against the original copy on the Bill of Lading (BOL). If there is damage, point it out to the driver and mark it on your copy of the BOL.
    When you sign the delivery receipt, you accept your vehicle in apparent good condition, except as noted on receipt.
    You have the responsibility to examine the vehicle for damage no matter what time the vehicle is delivered or weather conditions. Feel free to take pictures, use camera and/or flashlight. Obtain your receipt of the BOL and ask the driver for contact information to submit the claim. Review the Carrier's Bill of Lading thoroughly and be sure to follow the directions completely.

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    4. Do you come to my door?

    We try our best. But sometimes it is necessary to meet the truck at a prearranged location such as a parking lot. Low hanging branches, weight restrictions, local laws and no way out may require an alternative meeting place. The driver and/or his dispatcher will call you ahead of time to make these arrangements..

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    5. Can I drop my car off at a terminal? Is it cheaper?

    Yes, with over 80 terminal locations in almost every major US city, we can arrange for a terminal to accept your vehicle with very little notice. Is it cheaper? Unless you are willing to allow you car to sit at a terminal until an entire truck load can be routed to your destination terminal - it is NOT cheaper. A terminal drop off fee, (usually 25.00 minimum) and possible storage fees may apply.

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    6. What if I am not home when you are picking up/drop off?

    When picking up at origin, a shipper's agent (friend, relative, etc) must be present to sign the BOL (Bill of Lading) upon pick up. If you are unable to entrust the responsibility of your vehicle to someone else, it may be worthwhile to incur the additional expense to use the nearest terminal service. When delivering, if you or your agent cannot be contacted or unavailable to receive the vehicle, it will be taken to the nearest terminal. The nearest terminal could be several miles away - in which case you will have to either pick it up or pay to have it transported to your exact location. The average cost of this delivery service and terminal fees may vary in each state.

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    7. What if my vehicle is inoperable?

    The vehicle must Run, Roll, Brake and Steer at the time of pick up and while in the custody of the Carrier. Otherwise, it is considered an inoperable vehicle and additional fees will apply. Inoperable vehicles usually cause considerably more physical labor and require more time to load therefore causing logistical delays.
    In order to transport inoperable vehicles, it is best to arrange a specific Carrier with the necessary equipment and labor to accommodate the load. More importantly, it is advisable to repair the vehicle before shipping to insure it does run, roll, brake and steer before the Carrier arrives to avoid additional charges.

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    8. Will my vehicle be driven?

    We do not offer a "drive-away-service" however the vehicle will be driven at both origin/destination for loading/unloading to and from the Carrier. At times, the driver may have to drive your vehicle to designated point for pick up and/or delivery depending on the circumstances of local restrictions and/or accessibility of the Carrier. Remember to record the odometer mileage at both origin and destination. Any discrepancies should be noted and signed by the driver.

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    9. How do I prepare my vehicle?

    The better you prepare- the better we may serve you. Insure your vehicle has no obvious fluid leaks. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Make sure that your vehicle is clean enough to ensure an accurate pickup inspection. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport.
    Disable or disconnect anti-theft devices or alarms. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process or the car transport.
    Remove all personal belongings except standard vehicle items such as jack and spar tire. Remove after-market or not build-in radios, cassette decks, CD/DVD players and/or toll passes/tags and garage openers.
    Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, bike racks, grill covers or wide mirrors, and lower or remove the antenna if possible.
    Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage.
    Make sure the radiator has adequate levels of fresh antifreeze and prepared for new climates.
    ***Please very slightly open one window to relieve pressure due to temperature and elevation changes. This will allow for your vehicle(s) to breath and protect window(s) from blowing out because of the temperature and pressure changes during transport.

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    10. What type of Auto Transporter will my vehicle be shipped on?

    Most of the time, your vehicle will be transported on an car hauler OPEN that may fit 8-10 cars. These are the types of trailers used to transport new cars to automotive dealerships. The trucks are much larger than cargo moving vans or semi trailers.
    They are only allowed 80,000 lbs weight limit including truck, trailer and cargo by DOT regulations. So it is important to note that average car weight of (2,500) lbs (not including SUV's) combined with the average weight of the truck/trailer (45,000) lbs is almost always at capacity. Therefore personal items that add additional weight should never be left in your vehicle.
    An ENCLOSED Carrier is quite different and always much safer and usually more costly. An enclosed hauler may only fit 4-6 cars depending height/length and is also much larger than moving vans and semi trailers. They are equipped with a hydraulic lift gate for ease of loading/unloading.
    The vehicle is held in place by a nylon wheel strap (soft-tie down) while transported on air-ride suspensions trailers to cushion the ride through rough roads. Keep in mind because of the height of these trucks, and lack of maneuverability, they may not travel onto rural streets or areas that may have low hanging streets or low clearance bridges.
    It may be possible for you to meet the driver at a designated place or utilize a local service with a flat-bed to reach your exact location for pick-up or drop-off. Should you wish to have your car transported via enclosed carrier, regardless of the extra costs please contact us to discuss further.

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    11. ¿Seguro marítimo opcional?

    Es altamente recomendado que contrate un seguro marítimo para el transporte de su carro. El precio de este depende del valor declarado por usted. Puede leer la poliza de seguro ofrecida por nosotros en el siguiente link